Free U.S. Shipping
We are happy to offer FREE ground shipping to the contiguous 48 United States on all orders.
We also offer free delivery to the door on all 'over sized' items (9x13 rugs and larger). For these larger deliveries, the Motor Freight Carrier will call you in advance to schedule a delivery date and time with you, usually within 7-10 days of placing your order.
Alaska, Hawaii & International Shipping
Shipping charges on orders delivered outside the 48 contiguous United States are calculated on a case-by-case basis. Simply call us to place your order.
Because import fees, brokerage charges, and government taxes are constantly changing, Rugs & Rhythms shipping quotes and charges do not include these fees except for Canada. Unless otherwise stated on the quote, payment of these charges is the sole responsibility of the customer.
Most orders arrive in less than a week. However, since many of our items are shipped directly from the manufacturer, we cannot guarantee delivery times. Rugs & Rhythms is not responsible for monetary loss caused by late deliveries.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within 2 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com.This can typically be attributed to an issue with your email address, your service provider or a network issue.
We respect your decision to change your mind. We give top priority to every request to cancel an order. Once our warehouse has confirmed that the order can be canceled, we will issue a prompt refund.
However, Rugs & Rhythms cannot cancel any item from an order after the item has been shipped. In this case, we will assist with an RMA number and instructions on how to return the order for a refund. Return shipping costs for canceled or refused items will be deducted from the refund amount, as per our normal return policy.